07-14-11, 08:16 AM | |
Join Date: Dec 2008
Location: MI
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I've bought workout DVD's from private sellers on Amazon and they didn't turn out to be what I thought they would be. It would never occur to me to return it to them and I never would, I gave them positive feedback and just re-sold them.
F1mom - I am so very very sorry for the loss of your sister. ...Cheryl |
07-14-11, 08:23 AM | |
Join Date: Sep 2007
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I've had to take returns also from Amazon (on a new product that the buyer used) - even called them on their own policy and the rep still said I had to take the return if the buyer didn't like the item.
Here's the link to Amazon's policy: http://www.amazon.com/gp/help/custom...&nodeId=901894 "DVDs and videos purchased from Amazon.com and most sellers (including DVDs purchased CDNOW teamed with Amazon.com) are easily returned within 30 days of receipt of shipment. These items must be unopened and still in their plastic wrap. Items purchased at CDNOW teamed with Amazon.com can be returned only to Amazon.com and not to CDNOW. For Amazon.com returns, and returns of items purchased from a seller but fulfilled by Amazon, please visit our Online Returns Center to initiate a return. For returns of all other items purchased from a seller, please contact the seller directly by going to "Your Orders" in Your Account. Then click the "Contact Seller" button on the order you're interested in returning. To view the seller's return policy, click the "Return items" button on the order below "Contact Seller"." I have even sent buyers the link and their response is always "well I return opened DVDs to Amazon all the time". So why can't Amazon just follow their own policy? Am I missing something? |
07-14-11, 08:25 AM | ||
Join Date: Feb 2006
Location: Northeast Ohio
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Quote:
Look, YOU WON. You didn't lost out on money. Amazon went back on their own policy to make you happy. But you are still complaining that you've been wronged in some way, when you weren't. Who gives a fig if you don't get the DVDs back and who cares if this buyer sells them? When it comes down to it, didn't you get what you wanted, which was to have the chargeback reversed? You're going on about making people aware of Amazon's policy as if it is draconian, which it is not. It's a perfectly reasonable policy and one that I'm sure as a seller you have received updates about--if not by email than in your seller account. Where is Cheval Mort when you need him? |
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07-14-11, 08:26 AM | ||
Join Date: Aug 2006
Location: North Port, FL
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That's Amazon itself. Here's their marketplace return link.
http://www.amazon.com/gp/help/custom...?nodeId=537736 Quote:
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If there's a gym in Hell, they're doing Insanity. |
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07-14-11, 08:36 AM | |
Join Date: Jul 2004
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F1Mom, my condolences on the tragic loss of your sister.
I also set up an Amazon.com Marketplace seller account a long time ago and remember that the return policy was up to the seller, as Amazon's guidelines were rather vague. Very early on, maybe 7-8 years ago, I had a problem with a DVD I bought off of Amazon's Marketplace playing in my player, and the seller basically said, "You bought it; it's yours," which Amazon backed him up on. When I had someone ask for a refund (this was probably 5-6 years ago), I looked all over the site trying to figure out what Amazon's policies were, and I ended up sending the buyer an SASE and refunding the money once the item was returned because I figured that was the only way not to get dinged in my seller ratings. But then someone told me I was wrong to have sent the SASE, that that was giving the buyer something extra on top of the item promised, a practice which Amazon was not supposed to have allowed. So I was very confused and just prayed that no one else would ask for a refund. I would like to thank all of those who have contributed to this thread which has alerted me to and explained in more detail Amazon's current policies. (I haven't sold anything there in a while, so I haven't been on top of them as I should have been.) While I'm glad Amazon has moved towards creating a more uniform return policy for the Marketplace, and as a buyer I'll be happy to see that I won't be stuck with a defective disc again, I am seriously considering how worth my while it is to continue as an Amazon seller; because I sell so little, taking a loss on an item would be a big deal to me. I'm another who doesn't consider asking for a return or refund if I don't like something; I only do that if the item is defective in some form. I'm glad that for those who need and want it the option exists at places like Collage and TotalFitnessDVDs, but once someone allows something like that suddenly people want that everywhere.
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Kath I listen to my body and respond compassionately. - sankalpa from Jill Miller's Yoga at Home level 1, month 5 practice Note: I have had a professional relationship with a vendor of health and fitness books and media. For details please see my profile. |
07-14-11, 09:04 AM | |
Join Date: Jan 2004
Location: Upstate NY
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The return policy doesn't deter me from selling on Amazon, because if the item's returned, I can relist it. Amazon refunds most of their commission -- all but $1.79 for dvds -- so I would only be out less than $5, including my original shipping costs, in the event of a return (which hasn't happened, knock on wood). I can afford that gamble for the convenience and higher prices I can ask when selling on Amazon.
I've made a couple hundred dollars this year selling my dvds there -- dvds that I'd listed for here trade and not gotten bites on, and listed concurrently on Yayas (at way lower prices) without response. I worry more about things getting lost in the mail, but that could happen no matter where you sell or trade. |
07-14-11, 09:04 AM | ||
Join Date: Dec 2010
Location: Germany
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Quote:
I know people who have bought clothing, kitchen utensils and whatnot from shops with the intention of using them once and returning them. They couldn't afford the clothes or whatever, but still wanted to have them for the one occasion so they used the shop as a library. I'm not saying this is a normal practice. I hope it isn't! It is so incredibly dishonest! I also don't expect to receive a SASE to return an item I bought and decided not to keep, and get a full refund! It's not the seller's fault that I didn't like the item or just decided not to keep it. Anyway, I'm glad you didn't lose your money, Raina, and I'm really sorry for your loss. Amazon can claim the DVDs back from the buyer and sell them again. |
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07-14-11, 09:05 AM | |
VF Supporter
Join Date: Nov 2001
Location: Maryland
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I'm not getting it, either. F1mom, sounds like you got your money back and the buyer has the DVDs, so it's as if you sold them like you wanted to do in the first place. Case closed...why does it have to be prolonged?
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Move your body often, sometimes hard. Every bit counts. Drop Two Sizes, Fit Body Blueprint, STRONG Eat. Lift. Thrive. and Revamp grad DISCLOSURE: I have a professional relationship with a seller or producer of fitness videos or products. For details, please see my profile. |
Tags |
amazon, amazon marketplace, amazon.com, amazon.com marketplace, buyer beware, seller beware, selling, selling dvds |
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