Amazon.com Resolution: You HAVE To Take Returns

[PeakFitness]

Originally Posted by FitBoop

So, since a claim was filed on June 2nd, Amazon would have sent an e-mail and notated the claim in the seller's account shortly thereafter.

The posts on the 2 threads by the seller have focused on not replying to an e-mail from Amazon that was sent on June 15th, and how she could not reply within 3 days of that date.

If the claim was filed on June 2nd, then the seller would have known about it nearly 2 weeks before June 15th, and would have had an opportunity to respond for days prior to that time.

June 15 could be soon thereafter, in the land of slow Amazon service. (That's just me, I find them to be a little slow, personally.)

But really, the acciental claim closure happened the same day, June 2, so probably no email went out till it was reopened, which was June 15.

[mtnmom]

You know, I'm glad this entire subject came up - and am even happier that Amazon makes Marketplace sellers adhere to strict return/refund policies. My son ordered a textbook from a Marketplace seller that was stated to be in "good" condition. It arrived with the cover over halfway detached from the body of the book. Overall, the thing looked like crap.

We've quickly advised the seller that this was unacceptable for a "good" rating and would like to return it for refund. We have yet to hear back from him, but are now confident we will get our refund - because of this thread.

Thank you!

[Artist of Eyes]

Originally Posted by FitBoop

What convinced Amazon to make an exception in this case was seller's contact with Amazon's CEO. There was also a Better Business Bureau claim filed by seller which asked for resolution that included no account debit and a $150 Amazon gift card.

Unless I misread this you are saying the buyer wanted both a "credit" essentially AND a gift card? If I read that correctly then IMO, that's Ballzy!

Even if I did misread that, I still would not have contacted BBB. That's a tad over-the-top!

[Artist of Eyes]

Originally Posted by PeakFitness

June 15 could be soon thereafter, in the land of slow Amazon service. (That's just me, I find them to be a little slow, personally.)

But really, the acciental claim closure happened the same day, June 2, so probably no email went out till it was reopened, which was June 15.

Amazon has always acted quickly when I've had issues.

[Debbie S.]

Originally Posted by Artist of Eyes

Unless I misread this you are saying the buyer wanted both a "credit" essentially AND a gift card? If I read that correctly then IMO, that's Ballzy!

Even if I did misread that, I still would not have contacted BBB. That's a tad over-the-top!

No, the seller requested no account debit and a $150 Amazon gift card.

Originally Posted by FitBoop View Post
What convinced Amazon to make an exception in this case was seller's contact with Amazon's CEO. There was also a Better Business Bureau claim filed by seller which asked for resolution that included no account debit and a $150 Amazon gift card.

[Artist of Eyes]

Originally Posted by Debbie S.

No, the seller requested no account debit and a $150 Amazon gift card.

My bad. However, I still stand behind the statement of contacting BBB as being too much.