11-30-08, 10:25 PM | |
Join Date: Sep 2002
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In all of my purchases and with one problem that I had with an order Anna Benson went far beyond what would have been expected for a business person, interfacing for me with a supplier and offering a full refund ( with no return of the wedge that had a tear requested)_ I really appreciate how she helped me resolve the issue. I have had no bad experiences with FitnessFavorites and the shipping rates are clearly stated- no problem if you don't want to order.Complaining about high shipping cost after you ordered is a different issue than saying someone is greedy and ripping you off. The rates are clearly stated on the site.You have the option of buying or not due to high shipping. I think we all have had that issue- myself with the Firm Wave shipping, for instance. also, I personally don't order from ebay because of the high shipping ( and risk of dups).
Just my 2cents, my experience with Anna was very positive. |
11-30-08, 10:38 PM | ||
Join Date: Nov 2008
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Well articulated negative reviews have an important place in the scheme of things. Life is sometimes messy, and it's useful to know when businesses goof up. If their mistakes are corrected, so much the better. If not, that's useful information too, and customers and potential customers have the right to know what's going on. That's why forums like this exist. Business owners don't have the right to prevent their customers from discussing problems they've experienced with other people. Would they bother trying to persuade you not to contact the BBB?? That's potentially far more problematic for them. The fact that a business owner would try to be that controlling says quite a lot about their world view, wouldn't you agree? |
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11-30-08, 10:52 PM | |
Join Date: Sep 2002
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I think it would be illuminating if we could hear both sides of the "do not discuss this call " problem. It seems really strange to me- I don't want to make a decision on a person's business practice without a clear understanding of what exactly was said.
Especially since I have been treated so fair and square, and even better than that by Anna Benson This thread got very negative quickly and the fact of the matter is one poster did not read the information about shipping charges. I hate shipping charges too. So I decide whether to buy or not to buy- well, I hope my wrist improves so I can work out tomorrow. Hope you all have a good workout day. Donna |
11-30-08, 10:56 PM | ||
Join Date: Feb 2003
Location: Peoria, IL
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Quote:
__________________
- Melissa Who is not afraid to use the word CRAP, doesn't *TAKE* Crap, and encourages others to 'Embrace the Belly !' |
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11-30-08, 11:19 PM | |
Join Date: Sep 2002
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Hi Melissa,
Inbedding in this now very long and kind of heated thread was a poster who misunderstood the shipping charges. I was not referring to the original poster. It was stated on Anna site that they would try to mail the dvd and you could request a full refund if dissatisfied. So that seems like excellent customer service. The original poster and Anna could not seem to agree on how to handle the shipping charge- how to authorize the charges- I certainly have gotten upset at shipping charges and customer service and I know it is all to easy to post about it- I just want to say my experience was wonderful and Anna did MORE than what would be expected. I think if I started a thread - Anna Benson's customer service is wonderful - if that would generate five pages...... well certainly I have felt PISSED off about stuff too. Mostly that my wrist is Killing me. Donna |
11-30-08, 11:42 PM | ||
Join Date: Feb 2003
Location: Peoria, IL
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Quote:
__________________
- Melissa Who is not afraid to use the word CRAP, doesn't *TAKE* Crap, and encourages others to 'Embrace the Belly !' |
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12-01-08, 12:05 AM | ||
VF Supporter
Join Date: Jun 2004
Location: A helluva town
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I'm not defending Anna or her actions. However, this didn't sit right with me:
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Anna is not trying to be your friend (obviously! ) but conduct business. Some people are bunny rabbits, as my mom likes to say. Anna is no bunny rabbit, to put it lightly, lol. But I don't believe her intent was to be rude or try to get rid of her customers. |
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12-01-08, 03:13 AM | ||
Join Date: Mar 2002
Location: Lund, Sweden
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My experiences *purchasing* from Anna Benson have always been good, but I've had some *strange* e-mail exchanges with her as well. I sort of chalked it up to catching her on a bad day, but I could see how she could really upset people if it was one of her days. Are the people who run businesses human? Yes. But the customer is always right (even when they're wrong). Arguing just makes the problem worse, while diplomacy and smoothing ruffled feathers goes a long way. Expecting customers to keep quiet about their dissatisfaction is naive, and asking them to keep quiet about it is like waving a red rag at a bull... Through all the sagas over the years I always got the impression that AB and MH's strong suits were making workouts, not customer relations. |
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Tags |
anna benson, bad customer service, fitprime |
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