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Old 10-04-17, 03:14 PM  
yogapam
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Location: West coast of Canada, eh. ;)
Kudos to Ellen Barrett!

Kind of a long story....

I ordered a DVD from Ellen's site to be sent to Jackie B, we are both going to the Midwest Essentrics retreat next week. Jackie kindly agreed to bring it to me as I live in Canada & shipping is so expensive. The website said it was in stock, but I received an email from customer service saying it wasn't. When I explained my situation, they said they would mail to my Canadian address at no charge. How nice is that!
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Old 10-05-17, 07:46 AM  
Pat58
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Great customer service story Pam. Ellen does seem like the type of person who insist on great customer service.
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Old 10-06-17, 05:57 AM  
bzar
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glad to hear about that!

i know you wanted to keep the story short, but why was there a discrepancy on the "in stock" status?
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Old 10-06-17, 09:56 AM  
yogapam
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Originally Posted by bzar View Post
glad to hear about that!

i know you wanted to keep the story short, but why was there a discrepancy on the "in stock" status?
No explanation about that, I assumed a website update was missed. There were other DVDs listed as "out of stock", but not the one I ordered.
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Certified Level 4 Essentrics Instructor - March 2021

Hatha YTT - 2011

Your body keeps an accurate journal regardless of what you write down.....

"Take care of your body. It's the only place you have to live."
Jim Rohn

"Its not what we do once in a while that shapes our lives, but what we do consistently. - Tony Robbins

Check out my Instagram account, @fitness.ficti0n.inspirati0n
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