Video Fitness Forum  

Go Back   Video Fitness Forum > Video Fitness Reader Forum > Vendor Comments/Reviews

Reply
 
Thread Tools Search this Thread Display Modes
Old 05-25-23, 01:39 PM  
bzar
Exchange Moderator
 
bzar's Avatar
 
Join Date: Feb 2002
Location: PalmTreeVille
Synchrony credit card

Wanted to share a tip with anyone who has a Synchrony credit card. I have a Sam's Club MasterCard that is actually managed by Synchrony. I'll be describing a tip related to getting replacement cards.

Our credit card was compromised this past Monday and Synchrony put the card on hold after I called them. Synchrony actually texted me saying there were suspicious transactions and showed the last 3 charges, 2 of which were fraudulent, and 1 was legit.

I tapped the link which dialed a number but hung up, opting instead to call the customer svc # on the back of my card.

In order to send you new cards, they want you to go thru a validation process that includes taking a video of your face and scanning the PDF417 code on the back of your ID (i used my driver's license). This code is more than just a barcode - it has a lot of random dots and marks in it.

That last requirement - scanning that code with your phone camera - would not upload. It gave me around 5 chances, then said they couldn't validate the code and they would send me a letter via USPS mail.

DH and I went down to Sam's club. I'll skip the details there - the manager was really nice and called a number, but essentially they gave me a website where i'd have to attempt the same process - video of myself, then the code scan.

At home, I tried again, and after getting it rejected a few more times, I decided to take the photo farther away from my ID. by going too close, somehow the image was too blurry for their technology. It looked fine to me! I was following their instructions - there's a short tutorial that you watch beforehand.
__________________
~jeannine


Miyagi: Wax on, right hand. Wax off, left hand. Wax on, wax off. Breathe in through nose, out the mouth. Wax on, wax off. Don't forget to breathe, very important.
[walks away, still making circular motions with hands] ~ Pat Morita, The Karate Kid, 1984


disclosure: in the years 2002-2004 i had a professional relationship with a distributor of fitness videos; see profile.
bzar is offline   Reply With Quote
Old 07-17-23, 03:47 PM  
Vintage VFer
VF Supporter
 
Vintage VFer's Avatar
 
Join Date: Nov 2001
I just saw this. Good grief, taking a video of your face? That seems so invasive.

Thanks for the tip.
__________________
Goal:250 / Done:67

POSTURE CHECK!
Vintage VFer is offline   Reply With Quote
Old 07-22-23, 02:21 PM  
cataddict
VF Supporter
 
cataddict's Avatar
 
Join Date: Oct 2006
I had to go through this process for the Real ID license. I wouldn’t do this for a credit company. Period. Way more information than they need, IMHO. Yes, I will wear my tinfoil hat proudly.
__________________
How fierce will you be today? VFer KateTT

Watula, Cheeto, Charli, Lux, Merlin, Rudy, Finley the Cat, Hobbes, Winston, and Finley the Dog Fan Girl!

Word of 2024: Patience
cataddict is offline   Reply With Quote
Old 07-25-23, 03:40 PM  
bzar
Exchange Moderator
 
bzar's Avatar
 
Join Date: Feb 2002
Location: PalmTreeVille
there was no way around the video. even when i went into Sam's club and spoke to the CS lady. the credit card is a separate company, so Sam's has no control over it, nor can they photograph you and provide that to Synchrony.

quite honestly, the video doesn't provide any more assurance, right? i had to provide my driver's license, and i guess you can compare the two to corroborate.
__________________
~jeannine


Miyagi: Wax on, right hand. Wax off, left hand. Wax on, wax off. Breathe in through nose, out the mouth. Wax on, wax off. Don't forget to breathe, very important.
[walks away, still making circular motions with hands] ~ Pat Morita, The Karate Kid, 1984


disclosure: in the years 2002-2004 i had a professional relationship with a distributor of fitness videos; see profile.
bzar is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 09:01 AM.


Powered by vBulletin® Version 3.8.3
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
© 2009 Video Fitness