Amazon order problems

Jane P. · 05-04-22, 01:46 PM

I ordered a book from Amazon last week. When I go to tracking it says that the package has been lost and I may request a refund, but in the next line it says that the package may still arrive, but will be very late.

I'm not sure what to do. Have any of you run into this? The order was from Amazon proper, not a seller.

MoFirmer · 05-04-22, 02:09 PM

I had this happen recently. I did a chat with an Amazon c/s agent and they asked if I wanted it resent or refunded. I would go ahead and chat with them.

Erica H. · 05-04-22, 02:31 PM

Quote:

Originally Posted by MoFirmer

I had this happen recently. I did a chat with an Amazon c/s agent and they asked if I wanted it resent or refunded. I would go ahead and chat with them.

I agree. Amazon's customer service is usually very good.

Erica

bzar · 05-04-22, 02:50 PM

Hi Jane,

Yes, happened to DH, except it was with a 3rd party seller. DH chatted (via the chat feature) with an Amazon agent, and they ended up refunding immediately on the spot. Happened to me also with a 3rd party vendor (Strong Stride DVD workout by Lisa Watson, in fact!). That took some back and forth with Amazon, and within about a week of my contacting them, they refunded me.

alisoncooks · 05-04-22, 03:36 PM

This happened to me last week. I requested the refund when I was finally able, and then the package shows up the next day. Since I no longer needed the items, I returned them. I’m not actually sure what’s the deal (was I refunded before they showed up? Or not until I returned them? Who knows.)

Jane P. · 05-06-22, 03:52 PM

Thanks for the advice. I cancelled the order, but no refund yet.

dnna · 05-06-22, 04:25 PM

Hi Jane P.,
If you call customer service and tel them your experience and that you cancelled the order and did not get a refund- the representative will issue an immediate refund. That was my experience anyway.

good luck!

donna

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05-04-22, 01:46 PM
Jane P. VF Supporter Join Date: Oct 2001 Location: Colorado Springs	Amazon order problems I ordered a book from Amazon last week. When I go to tracking it says that the package has been lost and I may request a refund, but in the next line it says that the package may still arrive, but will be very late. I'm not sure what to do. Have any of you run into this? The order was from Amazon proper, not a seller. __________________ "The two most powerful warriors are patience and time." Leo Tolstoy

05-04-22, 02:09 PM
MoFirmer Join Date: May 2009	I had this happen recently. I did a chat with an Amazon c/s agent and they asked if I wanted it resent or refunded. I would go ahead and chat with them. __________________ DISCLOSURE: I have a professional relationship with a seller or producer of fitness videos or products. For details, please see my profile.

05-04-22, 02:50 PM
bzar Exchange Moderator Join Date: Feb 2002 Location: PalmTreeVille	Hi Jane, Yes, happened to DH, except it was with a 3rd party seller. DH chatted (via the chat feature) with an Amazon agent, and they ended up refunding immediately on the spot. Happened to me also with a 3rd party vendor (Strong Stride DVD workout by Lisa Watson, in fact!). That took some back and forth with Amazon, and within about a week of my contacting them, they refunded me. __________________ ~jeannine Miyagi: Wax on, right hand. Wax off, left hand. Wax on, wax off. Breathe in through nose, out the mouth. Wax on, wax off. Don't forget to breathe, very important. [walks away, still making circular motions with hands] ~ Pat Morita, The Karate Kid, 1984 disclosure: in the years 2002-2004 i had a professional relationship with a distributor of fitness videos; see profile.

05-04-22, 03:36 PM
alisoncooks Join Date: Sep 2009 Location: TarHeel country	This happened to me last week. I requested the refund when I was finally able, and then the package shows up the next day. Since I no longer needed the items, I returned them. I’m not actually sure what’s the deal (was I refunded before they showed up? Or not until I returned them? Who knows.)

05-06-22, 03:52 PM
Jane P. VF Supporter Join Date: Oct 2001 Location: Colorado Springs	Thanks for the advice. I cancelled the order, but no refund yet. __________________ "The two most powerful warriors are patience and time." Leo Tolstoy

05-06-22, 04:25 PM
dnna Join Date: Sep 2002	Hi Jane P., If you call customer service and tel them your experience and that you cancelled the order and did not get a refund- the representative will issue an immediate refund. That was my experience anyway. good luck! donna