07-13-11, 09:42 PM | ||
Join Date: Jan 2002
Location: Atlanta
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Quote:
Whatever anyone's personal opinion, bottom line is that anyone who sells on Amazon needs to know there is a possibility you'll have to take the Product back even if it is past 30 days or a case of buyer's remorse. This may not be the best option for someone trying to declutter. |
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07-13-11, 10:54 PM | ||
Join Date: Feb 2006
Location: Northeast Ohio
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Quote:
You're acting like Amazon is in the wrong enforcing their own policy, which I don't understand. |
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07-14-11, 12:43 AM | |
VF Supporter
Join Date: Nov 2001
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Whenever you undertake a transaction online, you have to read the site's policy. If you are entering into a business transaction such as selling items, then it's even more important to read everything, including all the fine print. In Amazon's case, I think the rules are quite visible and easy to find.
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07-14-11, 02:33 AM | |
Join Date: Jul 2008
Location: on my yoga mat
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But, even though Raina said she couldn't accept return and all this hubablooo - it never once occurred to Amazon or the Buyer to send it back one the money got reversed back to her?
I understand the whole, "read the fine print thing" etc - and if Raina's tragedy hadn't happened she'd probably be on the ball [sorry for talking about you in third person LOL] but at the end of the day - Raina said, no, sorry no refunds. (I always check that out when I do eBay or Amazon used - it never really occurs to me when I buy from a third party to ever return it - unless it's grossly not what its supposed to be - and then I let paypal/credit card/host company deal with it; though I've never really HAD that. I just had stuff not come to me). That's against Amazon. fine. but what happened between May 18th and June 2nd? That's 15 days without communication. Where did the ball go on that? And Buyer filed a claim saying she wanted her money back - and that's fine. But why didn't the dvds get returned? So quite frankly, whatever oversight Raina made, it doesn't change the fact that at the end of the day, the buyer gets the dvds and the money. (and if Raina were to have accepted the refund, chances are the buyer still wouldn't have returned the dvds, and then what).
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Set your intention and go for it! Tracy Effinger ...right now you're saying, no i can't do this. you should know by now i don't train that way - Dasha Libin offering the two tracey mallet dance workouts, pm me. |
07-14-11, 06:44 AM | ||
Join Date: Jan 2006
Location: Lynchburg,Virginia
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Quote:
i had a buyer complain the dvd wasn't working (even though i bought it brand new and used it one time);i told her return it and i will refund her but she never answered me back. ball is in her court and if they pull something like this i will be darned if they get to keep a $35 dvd and get the money back. sorry but that is not right either.
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Kassia \m/(>_<)\m/ DISCLOSURE: I have a professional relationship with a seller or producer of fitness videos or products. For details, please see my profile. |
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07-14-11, 07:01 AM | |
Join Date: Jan 2002
Location: Atlanta
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I set up my Amazon.com account in 2004 and there was no easy link pointing out that you had to take returns. I guess like Facebook they make changes and the seller is on his own to stay updated, even of it's for the occasional seller.
I do think it's unreasonable for a buyer to use a marketplace seller as a lending library for more expensive workouts. If I wanted to lend DVDs I'd list them here. Whatever the case, amazon finally rectified it's error after three weeks, numerous emails and telephone calls. If amazon hadn't closed the claim and then reopened it chances are I would have capitulated once I got the DVDs back. But amazon didn't give me a choice, refunding the original claim before my three business days were up and removing any I have decided to leave this toxic group of morons to themselves I had to get my stuff back. And I've always been willing to take back a damaged item which wasn't the problem in this case. back. My solution to avoid any future issues included the purchase of a smartphone so I can always check my email. |
Tags |
amazon, amazon marketplace, amazon.com, amazon.com marketplace, buyer beware, seller beware, selling, selling dvds |
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