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Old 10-08-23, 08:39 AM  
donnamp
 
Join Date: Nov 2001
Location: Maryland, USA
I agree that it is a terrible situation with Margaret and that she should either figure it out or take it down. I think the worst of it is the lack of customer service. If something doesn't work you should get a prompt response and not have to worry and wonder if you will get a refund. That is the worst of it.

I also wonder why she is having so much trouble with streaming - it is so prevalent these days and there must be some company that she can partner with who would ensure it works.

Some of her DVDs are listed on Amazon - she also did write a book a few years ago and maybe you can buy her book and create your own routines to your own music?

Here are some links to Amazon:

https://www.amazon.com/Body-Electric...ps%2C94&sr=8-1

and the book:

https://www.amazon.com/Body-Electric...ps%2C94&sr=8-2


The Book IS a bit expensive! But maybe it will drop in price. I also often use my Credit Card points on Amazon - so that is a way to "pay" for it, too.

There are some Margaret Richard workouts on You Tube, as well.

I'm sorry you are going through this and for everyone else as well who has had to deal with it!

Donna
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Old 10-08-23, 10:48 AM  
red1013
 
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The book is under $10 at Thriftbooks:

https://www.thriftbooks.com/w/body-e...&idiq=40660798
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Old 10-09-23, 03:05 PM  
ealakey
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I'm tending to think this has happened because she's moved onto other things but still trying to sell her digital formats. Perhaps this service is the least expensive... for her. One would have to think she still has contacts in the fitness industry who could assist if she wanted to provide a better user experience.
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Old 10-09-23, 03:49 PM  
ealakey
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This is edited to say I went into a few of my old external drives, and voila! I did download my streaming purchases from her website. I knew there was a download button, which now seems to have disappeared. My downloads are dated 2016. They shouldn't be called digital downloads if they can't be well...downloaded.
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Old 10-15-23, 06:11 AM  
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I woke up this morning to an email from Margaret Richard:

What's Up with the Streaming Video?

Very recently, the streaming platform, Cleeng, became less user friendly. So, it may be good news that we are looking for a new company that can provide a platform that works well and is very dependable. The 40% discount will be offered across the board on all streaming video subscriptions. I am working every day to get this resolved ASAP! I'll keep you posted. Promise!

So she knows and hopefully she'll find a more stable platform!
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Old 10-15-23, 06:31 AM  
Negin
 
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Call me skeptical, but I've been following her on FB for some time. The amount of times that she says that, it's becoming like the boy who cried wolf. She keeps saying it, but nothing changes. Let's hope that this time it will be different.
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Old 10-15-23, 06:33 AM  
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Quote:
Originally Posted by Negin View Post
Call me skeptical, but I've been following her on FB for some time. The amount of times that she says that, it's becoming like the boy who cried wolf. She keeps saying it, but nothing changes. Let's hope that this time it will be different.
Sadly, I have to agree with you.
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Old 10-15-23, 07:11 AM  
sherry7899
 
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Quote:
Originally Posted by Negin View Post
Call me skeptical, but I've been following her on FB for some time. The amount of times that she says that, it's becoming like the boy who cried wolf. She keeps saying it, but nothing changes. Let's hope that this time it will be different.
I feel the same. I cracked up reading the "very recently." That platform has been acting up since she started using it at least two years ago.
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Old 10-15-23, 07:22 AM  
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Quote:
Originally Posted by sherry7899 View Post
I feel the same. I cracked up reading the "very recently." That platform has been acting up since she started using it at least two years ago.
So true! I signed up a couple of years back and it had problems then!
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Fleetwood Mac (Stevie Nicks)
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Old 10-15-23, 11:22 AM  
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It's a shame because the workouts are so good; those classics are no joke. I hope she gets it figured out.
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bad customer service, body electric, instructor behaving badly, margaret richard, margaret richard download, poor customer service

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