RAVE: Fitbit customer service!

yogapam · 07-12-14, 10:16 AM

I lost my Fitbit on Tues and on the recommendation of several vfers, I contacted Fitbit customer service. They replied quickly, took all my info, and were able to track my Fitbit activity and see that it was idle. They are sending me a new one! I am so thrilled and so impressed!!!

andtckrtoo · 07-12-14, 10:27 AM

I have never had a problem with Fitbit doing the right thing. They are amazing. So happy you are getting a new one!!

Laura S. · 07-12-14, 10:29 AM

Does anyone have a link for contacting them. I've meant to contact them and haven't had a good search. I'm sure it's something simple that I'm just not getting, but any help would be appreciated.

Laura

yogapam · 07-12-14, 10:35 AM

Laura, try this link, it's what I used:
https://help.fitbit.com/customer/portal/emails/new

andtckrtoo · 07-12-14, 10:37 AM

The email address is: Fitbit Support <support@fitbit.com>;

I don't have a phone number.

raeven · 07-12-14, 12:53 PM

Quote:

Originally Posted by yogapam

I lost my Fitbit on Tues and on the recommendation of several vfers, I contacted Fitbit customer service. They replied quickly, took all my info, and were able to track my Fitbit activity and see that it was idle. They are sending me a new one! I am so thrilled and so impressed!!!

Yay! I'm so glad they are taking care of you. That is great!

Debbie S. · 07-12-14, 01:23 PM

I'm glad that it worked out for you. They really are an awesome company. All they ask for is proof of purchase, and if it's within a year of purchase, they will make good on their product.

It it's lost, they do want your email addy that is linked to your Fitbit account to make sure it's been inactive.

amatoo · 07-12-14, 01:29 PM

Awesome. Glad they replaced it for you. Now if only they would get on the ball and send my refund (recall) check. I sent my Force back in May and still no money.
Cindy

raeven · 07-12-14, 05:25 PM

Quote:

Originally Posted by amatoo

Awesome. Glad they replaced it for you. Now if only they would get on the ball and send my refund (recall) check. I sent my Force back in May and still no money.
Cindy

Have you tried contacting them about it? I sent my force back in and recieved my check within the time frame they gave me. You should shoot them an email about it!

amatoo · 07-12-14, 05:47 PM

I have called them 3 times and each time it's something different. I did call them on Wednesday and I was told the check was processed and will be sent shortly. This was after I was told on June 6 that they received Force and were processing the check as we speak. I am just one of the unfortunate ones I guess. =) But still it's quite a bit of money to be out. Sorry to highjack thread.
Cindy
edited because I put an a where it didn't belong =)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

07-12-14, 10:16 AM
yogapam VF Supporter Join Date: Oct 2006 Location: West coast of Canada, eh. ;)	RAVE: Fitbit customer service! I lost my Fitbit on Tues and on the recommendation of several vfers, I contacted Fitbit customer service. They replied quickly, took all my info, and were able to track my Fitbit activity and see that it was idle. They are sending me a new one! I am so thrilled and so impressed!!! __________________ **~Pam~** Certified Level 4 Essentrics Instructor - March 2021 Hatha YTT - 2011 Your body keeps an accurate journal regardless of what you write down..... "Take care of your body. It's the only place you have to live." Jim Rohn "It’s not what we do once in a while that shapes our lives, but what we do consistently.” - Tony Robbins Check out my Instagram account, @fitness.ficti0n.inspirati0n

07-12-14, 10:27 AM
andtckrtoo Join Date: Sep 2005 Location: Island off the NC Coast	I have never had a problem with Fitbit doing the right thing. They are amazing. So happy you are getting a new one!! __________________ Christine Wag more, bark less

07-12-14, 10:29 AM
Laura S. VF Supporter Join Date: Aug 2002 Location: Raleigh, NC	Does anyone have a link for contacting them. I've meant to contact them and haven't had a good search. I'm sure it's something simple that I'm just not getting, but any help would be appreciated. Laura __________________ Laura Laura's Workout Mantras: Something is better than nothing The best workout is the one you will DO

07-12-14, 10:35 AM
yogapam VF Supporter Join Date: Oct 2006 Location: West coast of Canada, eh. ;)	Laura, try this link, it's what I used: https://help.fitbit.com/customer/portal/emails/new __________________ **~Pam~** Certified Level 4 Essentrics Instructor - March 2021 Hatha YTT - 2011 Your body keeps an accurate journal regardless of what you write down..... "Take care of your body. It's the only place you have to live." Jim Rohn "It’s not what we do once in a while that shapes our lives, but what we do consistently.” - Tony Robbins Check out my Instagram account, @fitness.ficti0n.inspirati0n

07-12-14, 10:37 AM
andtckrtoo Join Date: Sep 2005 Location: Island off the NC Coast	The email address is: Fitbit Support <support@fitbit.com>; I don't have a phone number. __________________ Christine Wag more, bark less

07-12-14, 01:23 PM
Debbie S. VF Supporter Join Date: Nov 2001	I'm glad that it worked out for you. They really are an awesome company. All they ask for is proof of purchase, and if it's within a year of purchase, they will make good on their product. It it's lost, they do want your email addy that is linked to your Fitbit account to make sure it's been inactive. __________________ Laughter is the best medicine. Have you had your daily dose? Walking is Nature's Prozac! Don't let anyone judge you! It's your workout. Sylwia Don't Compare Yourself to somebody else. BE YOUR BEST! Chalene Johnson A Spark of Hope In memory of: Michael Sparkman October 11th, 2001-October 21st, 2008 Hope Fimiani August 26th, 2006-October 13th, 2008

07-12-14, 01:29 PM
amatoo Join Date: Nov 2003 Location: Lake Benton, MN	Awesome. Glad they replaced it for you. Now if only they would get on the ball and send my refund (recall) check. I sent my Force back in May and still no money. Cindy __________________ To keep the body in good health is a duty... otherwise we shall not be able to keep our mind strong and clear. Buddha

07-12-14, 05:47 PM
amatoo Join Date: Nov 2003 Location: Lake Benton, MN	I have called them 3 times and each time it's something different. I did call them on Wednesday and I was told the check was processed and will be sent shortly. This was after I was told on June 6 that they received Force and were processing the check as we speak. I am just one of the unfortunate ones I guess. =) But still it's quite a bit of money to be out. Sorry to highjack thread. Cindy edited because I put an a where it didn't belong =) __________________ To keep the body in good health is a duty... otherwise we shall not be able to keep our mind strong and clear. Buddha