Interesting little article about Amazon price guarantees

[ronnee]

Here's an online article about Amazon's price guarantees:
http://www.slate.com/id/2156900/?nav=ais

Basically, if you buy something on Amazon and the price goes down on Amazon within 30 days they will refund you the difference. Apparently it's not well publicized. I've done this with brick and mortar stores.

Ronnee

[CharM]

Oh heck yeah they're great about that! I bought a lot of shoes during the $40 off $80 promo last month. The prices of everything I bought decreased so when I finally got all my credits, they totaled close to $70! I love Amazon.

[txkimmers]

I read about that in Slate the other day and saved myself a few bucks off on a book I recently purchased. Here is the funny (er, embarassing thing) though-- the customer service reply had this to say to me:

"Thank you for writing to Amazon.com.

First, I would like to thank you for your ongoing support and continual purchasing throughout the years. Your purchase history is outstanding and I would personally like to keep your patronage. You are certainly the type of customer that we would like to retain."

I felt simultaneously proud and embarassed. Maybe I need to join that group that decided not to buy anything for an entire year.....

[toaster]

Wow, thanks for posting this! I actually emailed them last month and asked them about their fluctuating prices on some items, and they never even mentioned this...I will definitely be contacting them about this in the future!

[KathyW]

Originally Posted by txkimmers

I read about that in Slate the other day and saved myself a few bucks off on a book I recently purchased. Here is the funny (er, embarassing thing) though-- the customer service reply had this to say to me:

"Thank you for writing to Amazon.com.

First, I would like to thank you for your ongoing support and continual purchasing throughout the years. Your purchase history is outstanding and I would personally like to keep your patronage. You are certainly the type of customer that we would like to retain."

I felt simultaneously proud and embarassed. Maybe I need to join that group that decided not to buy anything for an entire year.....

What a great email!!! Sometimes I worry that my UPS guy is judging me for my obvious Amazon addiction...

[WWWendy]

I got $40 back last year when an electronics item I ordered dropped in price a week later due to the manufacturer reducing the suggested retail price. I emailed them, and had an adjustment w/in 24 hrs.

I also have had a pre-order that dropped in price before the item was available, and they quickly adjusted the price for me.

I've had nothing but good experience from them.

[IvysMom]

their policy also applies to pre-orders. i got them to do a price adjustment when the jillian michaels' dvds first came out. i had pre-ordered them but there was such a backorder, that the price had dropped while i was waiting for my order to ship. they were pretty nice about it, and even upgraded my shipping for free.

speaking of which, i gotta go place a pre-order on the new jm book that's supposed to come out in march or april.

[Francesca]

I got a refund on something I bought without asking for it - twice. Once from amazon.com, and once from amazon.co.uk. Very cool.

[Bearybuff]

How wonderful

Helen

[blue_hydrangea]

I've been purchasing from Amazon.com for years, and they've been really good about refunding me the price-adjustment differences. I love shopping at Amazon!